Order Policy & Terms of Service

• Standard fresh poultry and farm orders typically require 3 to 5 hours for confirmation, dressing, hygienic packaging, and rider dispatch.
• Orders are confirmed upon receipt of valid payment proof or verified bank transfer alert.
• You will receive an automated tracking code and optional WhatsApp / SMS updates as your order moves from preparation to delivery.

• Fulfillment Window: All December Christmas pre-orders will be fulfilled strictly between December 1st and December 25th, 2026 based on your selected preferred delivery date.
• Slot Reservation Deposit: Pre-order deposits secure your batch allocation and farm input costs. Deposit payments lock in your discount pricing against holiday price surges.
• Payment Completion: Any outstanding balance must be completed prior to final farm dispatch or pickup.

• Delivery Zones: We deliver across Owerri town and surrounding regions. Correct phone numbers and delivery addresses are required to avoid delay.
• Product Inspection: Customers are advised to inspect fresh poultry items upon arrival. Please notify our farm support team within 2 hours of delivery for any concerns.

Pre-order slot reservations involve dedicated feed and livestock allocation. Cancellations requested before batch processing begins may qualify for partial credit. Orders cancelled after livestock preparation has commenced are non-refundable.